Frequently Asked Questions

Novita’s online store may offer products as gifts with a purchase. These products often have certain conditions, such as a minimum purchase quantity.

On a mobile device, you can find the customer account login page at the bottom of the main menu.

Creating a new customer account is easy.

If you have forgotten your password, you can set a new one.

If you already have a customer account and a password, you can change your password at any time.

Many people use the same passwords for several different services. If one of these services were to be compromised, the perpetrator could gain access to all of them at once.

You can pay either by card (Shopify Payments) or Google Pay. All transactions are being safely processed.

Find out in which situations you can get a refund on your purchases.

The availability of our products is updated in real time according to our stock situation. Sometimes a product may be temporarily out of stock. You can sign up for an email notification, that you'll get as soon as the product is back in stock.

You can only order from the Finnish-language online shop to Finland.

You cannot make changes to an order you have already placed and paid for.

Products purchased in our online shop cannot be exchanged.

Orders to the EU are delivered with GLS EuroBusinessParcel.

The regular delivery time for an order is 4-5 business days.

You will see your order tracking number on your customer page, which allows you to track where your order is.