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Privacy Policy


*Register and privacy statement in accordance with the EU General Data Protection Regulation (EU 2016/679)



Tehtaankatu 27-29 A

00150 Helsinki

Business ID: 0112428-3

2. Contact information

If you have a request, notification or other questions regarding the processing of personal data, you can contact our customer service by e-mail to support (@)

3. Name of Register

Customer Register

4. Purpose and justification for processing personal data

The purpose of processing personal data in the register is to provide Novita's services to its customers. Personal data may be processed within the limits permitted by the EU GDPR and the Personal Data Act for the purposes of managing, administering, developing, analysing the relationship based on the customer relationship and the material connection (including targeted service, communication, marketing, survey, statistical and other similar measures and necessary verification and data security measures), as well as for the performance of any obligations under the law. In addition, Novita may use Personal Data to target sales and marketing in a personalized manner, or for other digital marketing.

The processing of personal data is based on the consent of the user of the online service (the data subject) to the processing of personal data. If consent has not yet been obtained from a user, the processing is legitimate because the user of the online service has voluntarily

5. Data content of the register

The register contains personal data entered by the customer, as well as data created at the request or with the consent of the customer in the service. As a registered user of the Service, the following personal data are usually processed:

In-service username

E-mail address

Full name

Phone number

The system adds identification codes for the user, as well as information on the user's consent to the processing of his/her personal data.

All the personal data processed, the grounds for processing, the place of storage, the retention period, onward transfer, processing rights and consent to processing can be found in an annex, which can be requested from the address of Novita mentioned in point 2 above.

6. Regular disclosures of data

Data may be disclosed to Novita's service providers for the purposes of storing and maintaining data, collecting payments or providing services ordered by the customer. Information may also be disclosed to public authorities in order to fulfil legal obligations or if requested by a public authority. In addition, experts subject to maintenance contracts and confidentiality obligations may be called upon to assist in improving or repairing the service and, if necessary, be given access to the customer data of the service. For quality assurance purposes, a copy of the service may be made, including the personal data of the users of the service, for development and maintenance purposes.

7. Transfer of data outside the EU or EEA

No data will be transferred outside the EU or EEA. When using e.g. Facebook pixels or Google fonts, it is possible that data may end up in third countries. In this respect, Novita Ltd refers to the EU Data Protection Regulation (2016/679), Articles 45, 47, 46.2 and 49. (

8. Principles of register protection

The register is not kept in hard copy, but customer data is stored electronically in the data centres of Novita or its service providers. The customer register is treated confidentially. Access to the customer register is restricted so that only Novita employees and subcontractors who are bound by a confidentiality agreement and whose work requires access to the register.

The register is protected in an appropriate, secure manner against unauthorised access by firewalls and other technical and organisational protection measures. Please note, however, that no service provided over the Internet is completely secure.

9. Rights of the data subject

Novita guarantees data subjects all their rights under the law in relation to the processing of their personal data. These include, in particular, the right of access, the right of inspection, the right to have their data rectified and transferred, the right to have their data erased (forgotten), and the right to restriction of processing.

The data subject's right to have his or her data erased is not without exception. Novita may not delete data if the processing is necessary, for example, to comply with a legal obligation, to verify a contractual obligation, to provide information on potential security risks, or for other similar legitimate grounds. However, Novita will not actively process personal data if the data subject objects.

If the data subject wishes to exercise the rights granted to him or her by law, the data subject must prove his or her identity and submit his or her request to Novita in writing. For contact details, see above, point 1. (Data controller). The data subject acknowledges that if the processing of his/her personal data is restricted or completely deleted, this will limit or may prevent the provision of the services.

10. Data retention period

Customer data is stored for the duration of the customer relationship. Customer data will be deleted when the customer concerned has not logged on to the online service for three years. Where it is necessary to retain data in order to fulfil legal obligations (e.g. accounting obligations), the retention period is 10 years or such other period as is expressly provided for by law. Alternatively, instead of deletion, Novita may also choose to anonymise the data, whereby some data, such as user-entered content in the community section of the web service, will remain in the service, but any links to the person to whom the data relates will be deleted.

11. Changes

Novita will regularly review and evaluate the use of customer data as part of the development of its business and possible changes in legislation. Novita has the right to unilaterally change this Privacy Policy by providing prior notice in an appropriate manner, or by informing the user when he or she logs in to the Service or enters information into the Service. In such cases, Novita may request acceptance of the new Terms of Use.

12. Tracking services and cookies

This website uses cookies. We use cookies to tailor the content and advertising we provide, to support our social media features and to analyse our visitor numbers. We also share information with our social media, advertising and analytics partners about how you use our site. Our partners may combine this information with other information that you have provided to them or that has been collected when you have used their services.

Cookies are small text files that websites may use to make your user experience more effective.

By law, we may store cookies on your device if it is strictly necessary for the site to work. We need your consent to use cookies of any kind.

This site uses different types of cookies. Some cookies are set by third party services that appear on our website.

You can change or withdraw your consent on our site via the cookie notice.

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